BUSINESS OF COMMUNICATIONS
“We have become the world’s first
over-communicated society. Each year we send more
and receive less.
Al Ries
In a recent
survey by IDC Canada and Mastech Quantum IS, 85% of
managers considered personality traits and communication
skills to be more important than technical skills.
But communicating is more than just what you say, it
is made up of only 7% words, 38% tone or pitch of voice,
and 55% visual.
The Business of Communication session includes
the following skills for successful interaction:
- Verbal and Nonverbal Communication
- Handshakes
- Introduction etiquette
- Posture and body movement
- Eye-contact
- 6 steps to better listening
- Asking questions
- Listening with body language
- Telephone etiquette
- Conference call etiquette
- Email Etiquette
