The Business of Manners

Research shows that technical skills and knowledge account for only 15% of an employee's job-related success- the other 85% is based on how they relate to people. That's why Manners of
the Heart works to serve you!

Manners of the Heart works with businesses around the country to teach and equip employees with the
tools necessary to build quality, professional relationships built on mutual trust, collaboration, and communication.

Our Business of Manners trainings address key issues affecting your workplace culture,
including the following:
• • Teamwork
  • Self-motivation and responsibility
  • Business dress
  • Table manners for business meals
  • Telephone and email etiquette
  • Trustworthiness and confidentiality