ABOUT OUR TRAINING

Perhaps the most valuable result of all education is the ability to make yourself do the thing you have to do, when it ought to be done, whether you like it or not.
-    Aldous Huxley

The Problem
In today’s society we have young people with vast amounts of knowledge who lack positive character traits such as honesty, integrity and respect for others.
We receive calls almost daily from business owners desperate for help with their employees’ lack of customer service skills. The simple truth is that we’ve lost our manners. Those old-fashioned courtesies that we once took for granted have been forgotten in modern technology and the fast-paced atmosphere of today’s business world and yet, it is those skills that will make or break a career in business. We can no longer afford to graduate our young people who are not prepared to enter the next phase of life without confidence in their ability to handle themselves with grace in all situations.

The Solution
The goal of our Leaders by Example training is enabling your students to become leaders with integrity, self-respect, and respect for others and preparing students to enter the workforce with essential social skills that will place them heads above the competition.

Benefits of the program:
High school students gain confidence and learn how to find their purpose in life.
Opportunity for high school students to excel as leaders
Students receive application level learning, a valuable skill for success in business.

Leaders by Example begins with a four-hour course from one of Manners of the Heart’s certified trainers and culminates with the opportunity for high school students to practice these newfound leadership skills in their local elementary school.

Part One of Leaders by Example includes instruction from our corporate training, The Business of Manners. There are four sessions included in this course:

The Business of Life
•    Discovering the only person you compete with is yourself
•    The importance of manners
•    Your Personal Statement of Purpose
•    “We” attitude, not “me” attitude
•    Becoming the person you want to do business with
•    Defining the Perfect Employee- this includes a multi-media presentation scanning movies from “Office Space” to “Indiana Jones” to take a closer look at the seven elements of success:
Respect, Honesty, Perseverance, Knowledge, Attitude, Team Player, and Humble Confidence

The Business of Communication
•    Mastering the skills of effective and professional interaction
•    Verbal and non-verbal skills
•    Handshakes with authority
•    The Art of Listening
•    Telephone and email etiquette

The Business of Dress
•    Fashioning a professional appearance that tells how much you care
•    Sending the right message
•    Dressing appropriately for success
•    When business casual is too casual
•    Attention to details

The Business of Dining (Tutorial meal)
•    Handling meals and social events with grace and ease
•    Table manners
•    Restaurant and dining etiquette
•    Preplanning for a business meal
•    Guest and host responsibilities
•    Appropriate meal conversation
•    The breakfast, lunch or dinner decision

Part Two of Leaders by Example includes application level learning as high school students return to elementary school classrooms to teach Manners of the Heart curriculum. You can find more information about our Manners of the Heart Curriculum through our website. Please contact our office to discover more ways to implement this program in your local elementary school.